Al Adil is a nifty little store that’s been around for ages. I’ve been buying my gluten free flours and Indian specialty foods from there for a long, long time. Only recently did it occur to me, after a few mild reactions from the gluten free flours, that they might have been cross contaminated. I called them up today and spoke to Customer Care. I asked to speak to a supervisor or manager who would know about the allergen status of the products. I was transferred several times and finally reached someone who was very, very helpful.
The person I spoke to said that if the flours are milled on the spot in the store, they are milled on the same machine as wheat. However, the prepackaged flours come from the warehouse where they are milled separately, on dedicated machines, but they are milled in the same facility as wheat. So there might be a chance of gluten in the atmosphere. The rep said that the chances of this type of cross-contamination happening was very slim as the area is a very large area but he could not guarantee it. He suggested buying whole Sorghum and whole Amaranth and milling them at home as that would be the safest option.
I really wish they’d have separate facilities for gluten free products. It would make life so much easier! But this is still a pretty good alternative compared to a lot of other companies out there.
Just so you know, Al Adil also has gluten-free flour. I’ve tried it before and had a reaction, but that’s probably because I have multiple food allergies. But you could try it out and see if it works for you. Ain’t this gluten free life of trial and error just grand? Meh.
But oh well, I was really pleased with how helpful Al Adil was. To be honest, I’ve been so fed up with companies! They just don’t bother to take the time to reply back, or they don’t answer well enough. It all just makes it so hard. But the Al Adil rep was really patient and helpful and I was expecting a response somewhere along the lines of “if you think your food is contaminated with wheat flying in the air, you must be crazy” but he actually agreed with me! That surprised me the most! He actually said, “Yes, you’re right. Wheat in the air could be a problem for you if you’re very sensitive.”
By the way, if you do happen to visit Al Adil, just TRUST ME and buy this soft drink called Limca. It’s lemony and fresh and SO SO GOOD! It’s very popular in India but hasn’t had it’s time to shine here. It’s best served chilled!
AL ADIL TRADING COMPANY INFORMATION
Location: Al Nahda, Karama (somewhere around Al Reef Lebanese Bakery), Bur Dubai (again, somewhere around Musalla Post Office), Deira (in Al Mateena around 4-Point Sheraton Hotel and Marco Polo Hotel)
Obviously, as you might have noticed, I have amazing skills when it comes to giving directions. Those are just a few locations. There are many more stores but I don’t know their locations as well as the ones listed above.