Red Apple Lipstick just wowed me!

Is this what it feels like to have a voice as a customer?

If you read my previous post about the Red Apple Lipsticks I ordered, you’d see that I wasn’t quite happy with 3 out of 5 of the items. They turned out to be very different from what I was expecting. The colours looked very different on me and they didn’t quite look like the demo images online when I tried them on. That could be due to my skin tone and base lip colour. But RAL just completely amazed me when they refunded me for the items I wasn’t happy with. I really wasn’t expecting that at all!

RAL is very open about their money back guarantee – if you’re not happy with a purchase, you simply send it back in exchange for another item or you can get a full refund. I really wasn’t expecting much because I couldn’t send the item back. It would cost me a lot to ship the items to the US from Dubai. Honestly, I am just amazed that RAL refunded my purchases. I don’t know of any companies that do this! Maybe a credit note or a discount or something like that but not a full refund! They had even given me a free sample with my order which literally made me squeal with joy. It’s really so nice to get a little gift, right? They are so awesomely personalized in their approach with dealing with customers. They are actually very much in line with my ideas of how a business should be. I write about stuff like this on my other blog Let’s Get Down To Business. I’m thinking I should write a post on that blog and use RAL as a case example of how I think businesses ought to be.

Honestly, after I made the purchases and wasn’t too happy with some of the products, I was thinking it would be really unlikely that I would purchase make up online again since I wouldn’t be able to know for sure how it would look on me and I don’t want to end up spending money on something that I’m not going to love using. But after seeing how my rights as a consumer was protected, and how they stayed true to their promise of a money back guarantee despite the fact that I couldn’t send the products back, I don’t feel hesitant about purchasing from them again. Obviously, I’d never simply buy a product and say I don’t like it to take advantage of them. That would be wrong. But I know now that if I ever bought a product again and didn’t like it, RAL would help me out. It’s so nice to finally be heard as a customer, you know? After having so many doors shut on me (figuratively) when I ask companies about their gluten status, or ingredients, etc., being heard like this means so much more.

Thank you so much, Red Apple Lipstick!

Might I also add that today, for the first time in years, I woke up with smooth lips after having worn their Rallye Balm all night. I didn’t worry about dry lips the entire day! My lips just felt so good! When you purchase from them, be sure to try out the Rallye Balm if you haven’t already. It’s a miracle worker! I just cannot wait for their mascara to come out! Oh gosh, I’d be so thrilled if they release liquid eyeliners and foundations and blushes… wowza!

Review: Just got my Red Apple Lipstick orders!

I’ve been excited all day! I ordered 5 items from Red Apple Lipstick: 4 lipsticks and 1 lip balm which came up to a total of 247 AED ($67.10). It came in a cute little package and Red Apple Lipstick even threw in a lipstick sample of the ‘Secrets’ shade, along with a lip brush! That was so cool! Thanks for that, RAL 🙂 They also wrote a cute little note on my invoice which I thought was really sweet.

The sweet little note 🙂

Free Sample and Lipstick Pouch

Free Sample and Lipstick Pouch

Green wrapping paper!

Green wrapping paper!

RAL4

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Red! 101, Coral Crush, Petal Pusher, Pinky Promise, Rallye Balm

Swatches: Red! 101, Coral Crush, Petal Pusher, Pinky Promise

Swatches: Red! 101, Coral Crush, Petal Pusher, Pinky Promise

The texture of all the lipsticks is really nice. They go on smooth and they’re very easy to apply. The ingredients are absolutely safe and allergy-friendly. Also, RAL has the best customer service, hands down. They are so quick with answering queries. Customer service at RAL is actually like communicating with a real live human being, if you know what I mean. It’s none of those standard replies that most industry people give you. You feel like you’re just talking to a friend, which is great.

I have no problems with the lipsticks except for the fact that some colours ended up looking rather different from what I was expecting based on the demo photos. For a clearer picture of what these colours actually look like, I will compare them to images from colour charts online. (Note: These are as close a match as I could possibly find. They are not necessarily a true representation. Click to see Chart1, Chart2 and Chart3.)

  • RALLYE LIP BALM: Goes on smooth, feels rather nice. I wore it under my lipstick today and it felt comfortable. I love how it’s actually shaped like lipstick for easy application. Although, for some weird reason, I don’t know why my lips started tingling after I tried it on :S That’s a bit odd. It went away quickly though. But I cannot tell you how glad I am that I finally have a gluten free lip balm! Hurray! Update: I wore the lip balm all through the night and today for the first time in ages I woke up with super smooth lips! They stayed so incredibly smooth all day long! I have very chapped lips almost all the time but not today! If you’re looking for a good lip balm, THIS is your answer!
  • PETAL PUSHER LIPSTICK: Lovely pink colour. Bright enough to be noticed. I wore this to the mall today and I noticed quite a few people were staring at my face. My friend also commented that the colour went really well on me. Happy with this one! It goes on so smoothly as well. Don’t need lip balm under this lipstick! I was however hoping for a colour more like “Deep Pink” below. The colour is buildable though, which is the greatest thing about RAL lipsticks so by applying more coats, I figure I can make it a deeper shade. Haven’t tried it yet. Either way, I’m quite happy with Petal Pusher.
Petal Pusher

Petal Pusher

What it looked like

What it looked like (Chart1)

What I wished it looked like

What I wish it looked like (Chart1)

  • CORAL CRUSH LIPSTICK: When I opened up the lipstick, the colour looked far too dark. It looked almost brown. It looked so different from the demo images posted online. I never wear brown lipstick. I was starting to feel upset about it. I couldn’t try it on my lips since I had already applied the Petal Pusher shade, so I tried it on my hand. It looked like it had a hint of this dark rusty colour. It’s a rather natural lip colour – kind of like a deeper, tanner shade of the natural colour of my lips. Not too fond of this colour. I was looking for more of a peachy shade, like the online photos.
Coral Crush

Coral Crush

What it looked like

What it looked like (Chart2)

What I wished it looked like

What I wish it looked like (Chart3)

  • RED! 101: Wasn’t entirely pleased with this one. As soon as I opened it, the smell of vanilla hit me. I like vanilla scents but only when it’s very, very faint. If you’ve got a sensitive nose like mine, this vanilla scent could be a bit too overpowering. It’s like I open it and immediately hold my head back to avoid being hit by the scent. I don’t know how vanilla does this to me but when it’s too strong, my stomach feels really sick for the next few days. I checked the reviews before purchasing where it mentioned that the fragrance was very faint, but I guess it’s a bit too strong for me. I’m just hoping I don’t get sick. The colour of the lipstick wasn’t a “red” like I was expecting. It looked more like a deep cherry red – I don’t like cherry reds on my lips. Not so crazy about the colour.Update: it’s the next day and I am actually feeling ill. I’ve been feeling odd and stuffy since I woke up and my stomach feels uncomfortable – same symptoms I have when I have far too much vanilla. I usually add a few drops to my baked goods and those don’t affect me. Strong vanilla perfumes do and I think this lipstick’s vanilla scent was way too strong for me.
Red! 101

Red! 101

Taken from: http://3.bp.blogspot.com/-C_N8WTKtrz4/ThkE7DzA8aI/AAAAAAAAANs/XXgHSrywDRs/s400/colour-chart.gif

What it looked like (Chart2)

What I wish it looked like

What I wish it looked like (Chart1)

What I wish it looked like

What I wish it looked like (Chart2)

  • I was looking for something like the one I’m wearing in this post. The one I’m wearing there is by Flormar and it’s a proper red colour – a brilliant red. It’s not overly bright and doesn’t look like dark pink, cherry or maroon after applying.
  • PINKY PROMISE LIPSTICK: This lipstick upset me when I tried it on. It looked so different as compared to the demo images online. This was the first lipstick I opened since it was the one I was most excited about. I was looking for a lovely nude lip colour. I have been searching high and low for a nude pink shade, and figured I could use a nude colour mixed with a little pink to get the perfect shade I want. That was the reason I selected this shade – to mix with Petal Pusher to get a nude pink colour. It was either this or French Skirt, but I opted for this one since it looked less frosty but this turned out to be far too frosty. Too much glitter for me. I really don’t like frosty lipstick at all. I have a lip balm like that and I rarely ever use it. I’m guessing I’m just going to be using this one under other colours to get a little shine perhaps. Can’t wear this on its own. Guess I was wrong.
Pinky Promise

Pinky Promise

What I wish it looked like

What I wish it looked like (Chart1)

RAL has this moneyback guarantee where if you’re not happy with a purchase, you can send it back within 90 days and get a full refund. I would actually do this but it would be quite expensive for me. I had to pay 43 AED (around $12) to get the items shipped to UAE from USA using Shop and Ship by Aramex. If I had to send the lipsticks back to the US, I would have to pay 77 AED + 43 AED for shipping them here again. That’s  120 AED! Really wish I could send back the ones I’m not so crazy about. The lipsticks were just fine. Very comfortable to wear and the best part is that they’re safe for me and all the others out there with food sensitivities. I was just not happy with some of the colours. I guess that’s one of the hard things about shopping online – sometimes the product ends up looking quite different when you’re holding it in your hands. I was only happy with 2 out of 5 of the products I ordered. Really wish I could get it exchanged or refunded but it would cost so much to do so.

Overall, my transaction with RAL was smooth and I had no issues. They even have monthly discounts if you join their VIP club (for free) which is absolutely fantastic. The lipsticks cost about $17.50 – $23.50 and honestly, their lipsticks are amazing. They really really are! The best thing is that I will finally have peace of mind and stop worrying about my lipstick making me sick. Now I know that I definitely will not get glutened by my lipstick anymore and that is such a relief! I am so glad that I finally have some gluten free lipstick! FINALLY!

If you plan to buy from them, don’t worry at all about the texture or quality of their lipsticks. It’s great, hands down. I’d only suggest that you choose your colours carefully and google for other reviews and photos so you know what the colours look like!

Update: RAL just refunded me for the items I wasn’t satisfied with! I wasn’t expecting this at all! Do I need to say again just how AWESOME this company is? Read my blog post about it here.

The Wait Is Killing Me!

OMG, THERE ARE SO MANY THINGS I AM WAITING FOR RIGHT NOW! IT’S DRIVING ME INSANE! I usually have endless patience (ask anyone – I can wait for you for hours if I don’t have anywhere to be). But this is like dangling meat, or actually, something else vegetarian that I can eat – like a fluffy baked potato, in front of me and expecting me not to go crazy. It’s RIGHT THERE!

  1. I am absolutely dying to bake these gluten free, dairy free, allergy friendly cookies. Everytime I want to bake them, my mom or grandmother aren’t there to help me. I’m only just starting to cook and bake so I need a little (read: a lot) of help.
  2. I have ordered lipsticks from Red Apple Lipstick and they have reached Dubai. They now need to be delivered to me.
  3. I bought a popsicle mould today from Ikea (they’re pink and yellow!). I obviously had to make popsicles as soon as I got home. Obviously. THEY ARE NOW IN THE FREEZER AND I AM WAITING FOR THEM TO FREEZE! IT HAS BEEN ALMOST THREE HOURS!

The popsicles are literally just killing me right now. I wish I had Jedi-like powers and could make my popsicle freeze. I am dying to try them out. I haven’t had a nice frozen treat in so long! I haven’t had ice cream or yogurt in so many months. This is so hard. I just hope they turn out good! I’ll be so sad if they suck.

Right now, all that stands between me and my popsicle is time. 

Glutened by Makeup?

I love my makeup. I just wish manufacturers would stop using allergens in it!

For a couple of (horrifying) weeks, I went barefaced. No makeup, whatsoever. This was because I was feeling really ill for some reason. Normally, if I get glutened, I recover in about 3-4 days. In May, it seemed like I kept getting glutened somehow. I was sick almost everyday for more than a month. I noticed that everytime I did my eye makeup and wore my red lipstick, I would feel ill.

I stopped wearing my red lipstick. But I was still feeling sick. I have no idea why. In fact, I still don’t know. I have about 4 lipsticks which I use frequently. All of which have tocopheryl acetate listed as an ingredient. This ingredient can be derived from wheat sources. I have written to the companies (Flormar and L’Oreal Paris) to ask about this but there has been no response. So I just gave up on wearing lipstick for a while.

Last week, I did my makeup as usual but skipped the lipstick. A few hours later, I started feeling a bit weird. My stomach started feeling very stuffy, if that even makes sense. I was so confused. What could possibly be glutening me now? I wasn’t wearing any lipstick at all!

With horror, I realized it could be my eyeliner. According to what I’ve read on some gluten free websites, eyeliner can get on the waterline and gluten can get into your body that way. I swapped my daily Lakme eyeliner for my special-occasion Chanel one. I also avoided using a rouge that I have always associated with zit breakouts. I felt somewhat better that day. But still not quite there.

Wearing my favourite red lipstick - Flormar Pretty Cream & Glaze Lipstick P324

Wearing my favourite red lipstick – Flormar Pretty Cream & Glaze Lipstick P324

Yesterday, I reached into a different eyeshadow palette, and along with the eyeliner, I swapped my daily Flormar mascara for my Armani one. Used only my bronzer and shimmer. I was going out for dinner so I had to be a little dressed up – I could absolutely NOT skip wearing lipstick. I wore the same red lipstick I had abandoned a couple months ago. Funnily enough, no symptoms this time! I cannot help but think that there is some gluten lurking in some of my makeup items. I just don’t know which ones they are! I am absolutely thrilled that my red lipstick is not causing symptoms this time. I LOVE that lipstick. It’s the perfect shade for me! I will use it sparingly though, because I’m not sure if it’s gluten free since the manufacturers won’t respond to my queries. I’ve ordered some lipsticks that are guaranteed to be safe and not only gluten free but also allergy friendly from Red Apple Lipstick. At least this way, I’ll have one makeup item that I won’t have to worry about!

Now along with food, I have to do a trial-and-error of my makeup items. Boohoo. A lot of people say we don’t need to worry about makeup being gluten free but ask the hundreds of us who get glutened by makeup and feel sick later. I don’t react as severely to gluten in my makeup as I do to food, but there are still some symptoms present. More than that, I’m worried about how it might be damaging my body internally. I’d just rather not take the risk. I’m going crazy looking for some gluten free eyeliner and mascara now. I’ve contacted Boots with a list of products that I want to know about. Still waiting for their reply! What’s worse is that some companies claim to be gluten free, but some of their products list wheat as an ingredient! What the heck, guys?! Grr! If you have any recommendations for gluten free makeup, do let me know! I’m losing my mind looking for some!